G60 FAQ — All your questions answered, right here

You must be at least 18 years old to register with g60. Your date of birth is verified during registration, and a national ID is required to confirm your age at the time of your first withdrawal. Use of g60 by minors is strictly prohibited.

Yes, two different individuals from the same household may each open their own account using separate details — provided they use different mobile numbers, email addresses, and bank/mobile banking accounts. Having multiple accounts under the same person is strictly prohibited.

On the login page, click "Forgot Password?". Enter your registered mobile number or email — you'll receive an OTP or reset link via SMS or email. Use it to set a new password. The entire process takes under 3 minutes.

Once a username has been set, it generally cannot be changed. However, your display name and certain personal details (such as phone number or email) may be updated to a limited extent. If you have a specific need, contact g60 support — they may be able to assist depending on the circumstances.

KYC (Know Your Customer) verification is typically required at your first withdrawal or once you reach a certain withdrawal threshold. Simply upload a photo of your National ID or passport. g60 keeps this information strictly confidential — it is used solely for verification purposes.

To close your account, email support@g60.run or let us know via live chat. Please ensure your balance is zero and all pending bets have been settled beforehand. For self-exclusion, Responsible Gaming Read the page guidelines.

First, make sure Caps Lock is off and that you're entering the correct mobile number/email and password. Multiple failed login attempts may temporarily lock your account — wait 15–30 minutes before trying again. If the issue persists, reset your password or contact support.

Log in to g60 → Click the "Deposit" button → Select "bKash" as your payment method → Enter the amount → Send Money to the g60-provided number via bKash → Confirm with your transaction ID. Funds are typically credited within 5–15 minutes.

The minimum deposit on g60 is ৳300. To qualify for the welcome bonus, a minimum deposit of ৳300 is also required. There is no set maximum deposit limit, though KYC verification may be required for larger amounts.

The following payment methods are supported on g60:

• BKash (Send Money / Payment)
• Nagad (Send Money)
• Rocket (Dutch-Bangla Mobile Banking)
• Bank Transfer (NPSB / BEFTN)
• Cryptocurrency (USDT, BTC)

Deposits are usually credited within 5–30 minutes. If more than 30 minutes have passed, contact g60 Live Chat or email support@g60.run with your transaction ID and a screenshot. We typically resolve such issues within 1–2 hours.

g60 does not charge any deposit fees. However, transaction charges from bKash, Nagad, or your bank may apply depending on your payment service provider's policy. Network fees apply for crypto transactions.

Log in and go to your account dashboard → click on the "Transaction History" section. There you can view the date, amount, and status of all your deposits, withdrawals, and bets. Use the filters to search by date or transaction type.

Go to the Deposit menu and select "Crypto" → choose your currency (USDT/BTC) → copy g60's wallet address → send the amount from your wallet to that address. Your balance will be credited once the network confirms the transaction (usually within 15–30 minutes). Always use the correct network — funds sent via the wrong network cannot be recovered.

Withdrawals at g60 are typically processed within 1–48 hours. bKash and Nagad transfers usually complete within 1–4 hours, while bank transfers may take 1–2 business days. If your KYC verification is still pending, your first withdrawal may take a little longer.

The minimum withdrawal amount at g60 is ৳500. To withdraw bonus funds, the applicable wagering requirements must be met. Your main balance (excluding bonuses) can be withdrawn at any time, provided the amount is ৳500 or more.

Common reasons for a withdrawal being declined include: incomplete KYC, unmet wagering requirements, or a mismatch in account details. If a withdrawal is cancelled, the funds are returned to your balance. Contact support@g60.run or live chat to find out the reason and resolve the issue.

Yes. In accordance with g60's security policy, withdrawals can only be made to a mobile banking account or bank account registered in your own name. Withdrawals to another person's account are not permitted — this is an important rule to prevent money laundering.

There is no daily limit on the number of withdrawal requests at g60 — however, each request must be for a minimum of ৳500. That said, processing is generally faster when you consolidate into larger withdrawals rather than making frequent small ones.

g60 does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own transaction charges. Tax obligations are your personal financial responsibility — please stay informed about your local tax laws.

After registering with g60, make your first deposit of at least ৳300. A 100% welcome bonus will be automatically credited to your bonus wallet — up to a maximum of ৳50,000. No separate code or request needed.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, if you receive a ৳1,000 bonus with a 30x wagering requirement, you'll need to wager a total of ৳30,000 before withdrawing. No wagering requirement applies to your main balance.

Find your personal referral code or link in your account. Share it with a friend — once they register through your link and make their first deposit, you'll instantly receive a ৳500 referral bonus. There's no limit: the more friends you refer, the more bonuses you earn.

g60 offers a weekly 10% cashback bonus. Every Monday, 10% of your net losses for the week is credited to your bonus wallet. For the maximum cashback amount and wagering requirements, see the full details on the Bonus page here.

Yes, every bonus has a specific expiry period. Welcome bonuses are generally valid for 30 days, reload bonuses for 21 days, and cashback bonuses for 14 days. If the wagering requirements are not met within this period, the bonus will be automatically forfeited.

You earn VIP points with every bet you place. Accumulated points can be redeemed for cash bonuses, free bets, device rewards, or exclusive perks. More points mean a higher VIP tier — and higher tiers unlock exclusive offers and faster withdrawals. Details on the Rewards page here.

During registration, there is an option to enter a promo code in the "Referral/Promo Code" field. Codes may also be applied after registration via Account Settings or the Bonus section. Visit g60's official promotions page or Promotions Find active codes from the category.

Live betting (in-play betting) lets you place bets in real time while a match or event is in progress. Odds change moment to moment based on what's happening in the game. On g60, you can place live bets on cricket, football, tennis, and 20+ other sports — with live scores and stats available all in one place.

Odds are the multiplier applied to your potential winnings. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (৳150 profit + ৳100 stake). g60 displays odds in decimal format. Make sure you understand the odds before placing a bet — on the Analysis page for more details.

If a match is cancelled or abandoned, the bet is marked as "Void" and the full stake is returned to your balance. In a parlay bet, if one match is voided, that leg is removed and the remaining selections are settled as usual.

Yes. At g60, you can play Live Baccarat, Live Roulette, Live Blackjack, and Live Poker with real dealers. There are also over 500 slots and progressive jackpot games available. All games are provided by licensed software providers.

Betting limits vary by sport and market. For standard Sports Betting, the minimum is ৳20 with a maximum of several lakh BDT. Live Casino limits differ by table. The limit for each market is clearly displayed.

A parlay bet combines multiple match selections into a single wager. If all selections win, the odds multiply to deliver a much larger payout. Simply keep adding matches to your bet slip and a parlay is created automatically. However, if any single selection loses, the entire parlay is lost — higher risk, but higher reward.

g60 uses 256-bit SSL encryption — the same standard as banks. All personal data is stored in encrypted form and is never shared with third parties. As an internationally licensed platform, g60 adheres to strict security standards.

Go to Account Settings → Security → Two-Step Verification. Enable 2FA using your mobile number or email. From then on, you will need to enter the OTP sent via SMS or email each time you log in. This is the most effective way to keep your account safe from hackers.

Change your password immediately and notify us at support@g60.run. g60 support can instantly lock your account and will investigate any suspicious transactions. Check your login history to identify any unauthorized access.

No. g60 does not sell or share your personal information with any third parties. Only the minimum data necessary for payment processing and age verification may be shared on a limited basis with licensed partners. For more details in the Privacy Policy here.

Always log in exclusively through the g60.run domain. No g60 employee will ever ask for your password or OTP — if anyone does, it is a scam. Do not click on unknown links. If you receive a suspicious email or message, report it immediately to support@g60.run.

Get the g60 App Download page Go there. The Android APK can be downloaded directly — you will first need to enable "Install from unknown sources" in your phone's settings. On iOS, download from the App Store. Once installed, you will have access to all the same features as the website.

Start by closing the app and reopening it. Clear the cache (Settings → Apps → g60 → Clear Cache). Check that your internet connection is stable. If the problem persists, uninstall the app and Download page to install the latest version.

Go to Phone Settings → Notifications → g60 App → enable "Allow Notifications". Inside the app, you can also go to Settings → Notifications to choose your preferred alert types (bet results, promotions, live matches).

On Android Download page Download the latest APK and install it (no need to uninstall the previous version). On iOS, update via the App Store. You'll also receive an in-app notification whenever a new update is available.

g60's live chat support is available in Bengali 24 hours a day, 7 days a week, 365 days a year. Email support (support@g60.run) typically responds within 24 hours. For urgent issues, live chat is the fastest way to get help.

Start by emailing support@g60.run with full details of your complaint. g60's senior team will review it and respond within 48 hours. All complaints are handled confidentially and investigated impartially.

Yes, g60's support team communicates fluently in Bangla and responds to emails in Bangla. Our support is designed with Bangladeshi members in mind — no English required.

Live chat typically responds within 1–3 minutes. Email queries receive a detailed reply within 24 hours. Response times may be slightly longer during peak hours, but g60 guarantees that every message will be answered.